Jun 30, 20211 min
Updated: Aug 6, 2021
AI voicebots, or chat bots are the new trends of customer engagement solutions.
They are actually programs powered by artificial intelligence (AI) technology to engage a humanized conversation with a human caller or receiver. Using natural language Processing (NLP) & an interactive voice response (IVR) system, the conversation is dynamic and instantaneous.
Deloitte’s research has forecast for the near future, 75% of companies plan to invest in automation technologies such as artificial intelligence (AI) in the coming years.
Every business has a different brand identify and a tone of voice. These corporate DNA defines the type of engagement level, personality and language that will be used to speak to customers.
It is also necessary to adopt a communication lingo which is often used in daily conversation. We seek to achieve a natural conversation between a human and our AI customer engagement solutions.
In Apstellar, we tailored our AI voice bots or chat bots with localised voice talents based in Singapore. The objective is to create a personalized AI voice bot which is aligned to our client’s brand identity.