Published Jun 2021. Rules, costs and schemes may have changed since.
AI voicebots, or chat bots are the new trends of customer engagement solutions.
What is AI Voice Bot?
They are actually programs powered by artificial intelligence (AI) technology to engage a humanized conversation with a human caller or receiver. Using natural language Processing (NLP) & an interactive voice response (IVR) system, the conversation is dynamic and instantaneous.
Deloitte’s research has forecast for the near future, 75% of companies plan to invest in automation technologies such as artificial intelligence (AI) in the coming years.
AI with a Humanised Voice
Every business has a different brand identify and a tone of voice. These corporate DNA defines the type of engagement level, personality and language that will be used to speak to customers.
It is also necessary to adopt a communication lingo which is often used in daily conversation. We seek to achieve a natural conversation between a human and our AI customer engagement solutions.
In Apstellar, we tailored our AI voice bots or chat bots with localised voice talents based in Singapore. The objective is to create a personalized AI voice bot which is aligned to our client’s brand identity.
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